Outsourced Business Management Services
At Volumise Consultancy, we provide tailored business development solutions to elevate small and medium-sized service-based businesses. Our approach strengthens your brand presence while fostering sustainable growth across all aspects of your business, ensuring long-term success in a competitive marketplace. We understand the unique challenges faced by small business owners. Balancing business growth, day-to-day operations, and personal commitments can be overwhelming, especially when current service providers fail to deliver the personalised support you need. Our services are holistic, personalised, and focused on helping you “Get MORE” from your business. We're here when you need it most, providing consistent, reliable support to overcome the challenges that prevent you from focusing on your business's critical areas.
At Volumise, we aim to help you succeed by allowing you to focus on what you love while we care for the rest. We've helped businesses like yours grow their brand, increase revenue, and expand market opportunities - with some clients selling their businesses at record prices. Let us help you “Get MORE” from your business.
Now where is your business at?
Essentially a
SOLOPRENEUR
OR
Growing with a
TEAM
OR
ADVANCED
a multiple-entity business pulled in Every Direction?
STAGES OF THE BUSINESS CYCLE
START UP & NEW BUSINESS
Launching a new venture can be both exhilarating and overwhelming. We specialise in crafting bespoke strategies to kickstart your business and establish a strong foundation. Let us help you navigate the initial challenges, streamline your processes, and develop a sustainable plan for long-term success.
Idea Validation: Testing market realities through pilot projects or initial sales.
Initial Funding: Secure seed funding or bootstrap to start operations.
First Customers: It's a crucial stage for initial momentum, acquiring its first set of customers.
Team Formation: Recruit key team members and focus on core needs such as product development and sales.
Market Entry: Launch for the first time, establish a brand presence, and learn about its target audience.
GROWTH
As your business expands, maintaining momentum and direction becomes crucial. Volumise Consultancy offers sustainable solutions to help you scale efficiently. Our cohesive marketing, branding, and system optimization approach will ensure you're on the right path towards achieving your desired results.
Stable Revenue: Revenue growth stabilises and becomes predictable.
Market Saturation: High market penetration, possibly facing limited growth opportunities.
Operational Efficiency: refinement of processes and technologies.
Customer Loyalty: Strong customer retention and loyalty programs in place.
Controlled Innovation: Innovations are more controlled and focused on maintaining market position.
MATURITY
Reaching the maturity stage is a significant milestone. However, it's essential not to become complacent. We can assist you in renewing your business vitality by reviewing your digital assets, refining your market strategy, and ensuring your policies and procedures remain up to date. This is the time to rejuvenate your business and stay competitive.
Early Growth: Increasing Sales, Expanding Customer Base, Process Improvement, Enhanced Marketing, Staff Expansion
Mid Growth: Revenue Growth, Market Penetration, Strategic Partnerships, Systematisation, Brand Recognition
Late Growth: Market Expansion, Product/Service Diversification, Optimisation, Professional Management & the Need for Sustainable Practices
RENEWAL
Together, we can reignite your business and set you back on the path to success and get you back in your your first stage of growth!
Reinvention: Business undergoes significant product, service, or market approach changes.
Investment in R&D: Increased investment in research and development to explore new opportunities.
Strategic Overhaul: Major strategic shifts to reposition in the market.
New Leadership: Possible introduction of new leadership to bring fresh ideas and approaches.
Cultural Shift: Potential shifts in company culture to align with new directions and innovations.
DECLINE
Decreasing Sales and Profits: Persistent downturn in sales and profits.
Loss of Customer Base: Noticeable loss of customers to competitors.
Reduced Operational Scale: Scaling down of operations due to reduced demand.
Cost Cutting: Significant efforts in cost cutting to maintain viability.
Strategic Uncertainty: Lack of clear strategic direction and reduced investment in future growth.
Our Ethos
At the heart of every thriving business is a well-oiled flywheel powered by three key elements: People, Marketing, and Processes. When these elements work together seamlessly, they create momentum that drives sustainable growth.
People, from your team to your customers, are the core of your business. Empowering people with the right tools and support ensures consistent performance and satisfaction.
Marketing amplifies your business’s reach, turning attention into action and building lasting connections with your audience.
Processes are the systems that streamline your operations, freeing you to focus on what matters most—growing your business.
This synergy is the key to success, but managing it all can feel overwhelming. That’s where Volumise Consultancy steps in.
With our outsourced business management services, small businesses gain access to an entire team of experts dedicated to helping you succeed. From refining processes and delivering innovative marketing strategies to supporting your people, we take care of the details so you can focus on the big picture.
Let us help you build the momentum your business needs to thrive. With Volumise, you’ll have the power of a full team behind you—without the overheads.
Focusing on Your Business Needs.
Here is what we’ll cover in the 12-month period.
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Efficiency Improvements:
Streamlining your operations for maximum efficiency, cost-effectiveness, and quality.
Process Optimization:Identifying and optimizing key processes to reduce bottlenecks and enhance productivity.
Software Integration:
Implementing software solutions to automate tasks and improve workflow.
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Brand Development:
Crafting a compelling and cohesive brand identity that resonates with your target audience.
Marketing Strategy:
Developing and executing marketing strategies that drive customer acquisition and retention.
Digital Presence:
Ensuring a strong online presence through website optimization, social media, and digital advertising.
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Financial Analysis:
Analyzing financial data to identify opportunities for cost savings and revenue generation.
Budgeting:
Creating and maintaining a budget that aligns with your business goals.
Profit Maximization:
Strategies to increase profitability, including pricing optimization and expense management
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HR Solutions:
Developing employee manuals, training programs, and performance evaluation systems.
Team Building:
Building a cohesive and motivated team to support your business's growth.
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Risk Assessment:
Identifying potential risks and developing strategies to mitigate them.
Contingency Planning:
Creating contingency plans to address unforeseen challenges.
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Regular Check-Ins:
Ongoing support and regular check-ins to track progress and adjust strategies as needed.
Feedback Loop:
Creating a feedback loop to incorporate your insights and adapt our approach.
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Renewal Strategies:
If in the renewal stage, we help you reposition your business and renew its vitality.
Scaling Solutions:
If in the growth stage, we provide guidance for scaling operations while maintaining sustainability.
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KPI Tracking:
Monitoring Key Performance Indicators (KPIs) to measure the success of implemented strategies.
Client Satisfaction:
Ensuring your satisfaction and making necessary adjustments to our service.
Set Hours, Set Fee, Set People.
Hours & Retainer package to suit your business needs.
Essential
Great for owner-operators/ solo entrepreneurs who need specialist BS support
✓ Dedicated Business Development Consultant your priorities.
✓ Ability to scale your retainer as your business grows
✓ Access to the entire team and ecosystem of professional service providers.
✓ 12 Months of access to our Client Portal
Growth
1 - 3 Employees
This Package suits businesses in their second stage of Growth & Maturity.
✓ Dedicated Business Development Consultant to manage you and your priorities.
✓ Dedicated Virtual Assistant to use at your disposal
✓ 15-minute Phone Hookups to stay ahead of the weekly changes within the business
✓ Access to the entire team and ecosystem of professional service providers.
✓ 12 Months of access to our Client Portal
Advanced
3 - 10 Employees or Multiple Businesses Entities
This package suits multiple entities under the same trust.
✓ Dedicated Business Development Consultant to manage you and your priorities.
✓ Monthly marketing meetings
✓ One-on-one business development sessions to help you in multiple areas of your business.
✓ Dedicated Virtual Assistant to use at your disposal
✓ 15-minute Phone Hookups to stay ahead of the weekly changes within the business
✓ Access to the entire team and eco system of professional service providers.
✓ 12 Months of access to our Client Portal
OUR TEAM
Perth Based Consultants
Our Senior Consultants in Australia offer in-person expertise, advice, and connections. A key requirement for them is to understand our clients' daily operations by being a consumer themselves. They must engage with our clients' businesses and be committed to our service. Our success is shared with our clients.
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Sarah Pagoda
Senior Consultant | Business Devlopment
Sarah is the founder, leader, and senior Consultant of VC. She has experience in corporate sales, personal services, and manufacturing. Specialising in sales strategy, marketing, operational systems, and team development, I help small businesses grow and overcome challenges. I focus on a people-first approach to managing teams and finances. With years of working with business owners in both urban and regional Western Australia, I am passionate about helping you get more from your business.After a successful career as a high-performing employee in corporate sales, I know two things about small businesses. Owners never have enough time, employees, or insight into what they really need in their business.
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Victoria Mappin
Senior Consultant | Finance Manager | Accountant | Bookkeeper
Offshore Consultants
Our team members in the Philippines are integral to our success, bringing their expertise, passion, and unique perspectives to every project. We ensure they have access to the resources, training, and encouragement needed to thrive in their roles and grow their careers. At Volumise Consultancy, we believe in building a culture where every team member feels valued and empowered to make a difference.
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Eneir Ramirez
Operations Manager
Eneir has been with VC for over 3 years, advancing from Virtual Assistant to Operations Manager. With 6+ years of experience in the digital industry, she specialises in creating impactful websites, engaging content, and high-converting marketing funnels. Renowned for blending creativity with strategy, Eneir aims to create meaningful digital experiences that leave a lasting impression.
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Pau Tongco
Graphics & Social Media
Pau is a skilled virtual assistant in the operations department from the Philippines with a degree in business administration. She has extensive experience in retail, food and beverage, beauty and wellness, and education. Growing up immersed in entrepreneurship, Pau combines creativity, adaptability, and strategic thinking to streamline processes, enhance customer engagement, and drive impactful marketing strategies. She is passionate about helping businesses thrive and fostering meaningful connections.
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Alex Dela Cruz
Process Optimisation Specialist
One Company, Tailored Services.
People are the heart and soul of your business. They deliver customer experience, drive growth, and, if taken care of, can be the biggest contributors to your success.
In today’s modern world, employees want to feel a sense of belonging to their brand. From the employee’s perspective, their workplace is no longer just a transactional relationship; it has become relational. It’s about the human being rather than just the human doing. Basic human needs will always be at the core of our ambitions, whether professional or personal. However, the factors that determine whether a job meets these needs have changed. People's professional expectations have evolved, and what is deemed achievable has expanded. To attract and retain top talent, employers must align with these developments.
How we help People.
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Organisational Culture Assessment: Analyze workplace culture to identify strengths and areas for improvement.
Company Values & Mission Alignment: Refine core values and mission to resonate with employees and align with goals.
Culture Building Initiatives: Design programs that foster a positive, inclusive, and performance-driven culture.
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Employee Engagement Programs: Develop recognition and reward systems to boost morale.
Employee Feedback & Surveys: Implement mechanisms to understand satisfaction and address concerns.
Retention Strategies: Create programs focused on career development and incentive
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Leadership Training & Coaching: Provide skills development for managers and executives.
Succession Planning: Prepare for leadership continuity and identify future leaders.Conflict Resolution Training: Equip leaders to manage and resolve workplace conflicts effectively.
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Talent Acquisition & Recruitment: Hire top-tier talent focusing on cultural fit and long-term potential.
Onboarding & Orientation Programs: Help new hires integrate smoothly into the organisation.
Performance Management Systems: Implement reviews focused on continuous feedback and growth.
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Wellbeing Programs: Design initiatives to support mental and physical health.
Mental Health Support & Resources: Provide assistance programs (EAPs) to address mental health concerns.
Work-Life Balance Strategies: Develop policies promoting a healthy work-life balance.
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Customised Employee Development Plans: Create personalized plans to enhance skills and career growth
Skills Training & Workshops: Offer technical and soft skills training tailored to roles.
Learning & Development Strategy: Foster continuous growth and adaptability through a structured strategy.
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Team Building Workshops: Facilitate activities to improve communication and collaboration.
Role Clarity & Responsibility Mapping: Define roles to eliminate confusion and ensure accountability.
Cross-Functional Collaboration Programs: Encourage teamwork between departments through structured initiatives.
How we help with Marketing.
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Logo, Messaging, and Positioning
Logo design and refinement.
Tagline and slogan creation
Crafting brand messaging and voice.
Developing unique selling propositions (USPs).
Brand positioning strategies for target audiences.
Brand Shoots
Copywriting
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Marketing Strategy Development
Comprehensive marketing plans.
Multi-channel integration strategies.
Market Research and Competitor Analysis
Industry benchmarking.
Customer persona development.
Competitor SWOT analysis.
Marketing Campaign Planning and Execution
Campaign timeline creation.
Budget allocation and ROI forecasting.
Website copywriting
Landing page copywriting
Product descriptions
Email marketing campaigns
Brochure and flyer design
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Instagram
Linkedin
Google My Business
Social media account setup
Social media strategy development
Content creation and curation for social platforms
Social media post-scheduling
Community engagement and customer support
Social media advertising campaigns
Influencer marketing collaborations
Social media analytics and reporting
Social media contests and giveaways
Reputation management on social platforms
Social media listening and monitoring
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Conversion Rate Optimisation (CRO)
A/B testing for campaign elements.
Optimizing calls-to-action (CTAs).
Landing page performance enhancements.
Advertising Campaigns
Paid media and influencer partnerships.
Campaign creative asset production.
Online Display Advertising
Banner ad design and placement.
Retargeting strategies.
Social Media Advertising
Platform-specific ad campaigns (Facebook, Instagram, LinkedIn, etc.).
Sponsored content and boosted posts.
Search Engine Marketing (SEM) and Pay-Per-Click (PPC)
Keyword research and bid management.
Ad copywriting for Google Ads.
Display Retargeting Campaigns
Dynamic retargeting ad creation.
Audience segmentation and targeting.
Video Advertising
Scriptwriting and video production.
Distribution on YouTube and social platforms.
Print Advertising
Newspaper and magazine ad placement.
Brochure and flyer creation.
Outdoor Advertising
Billboard and signage design.
Location analysis and placement.
Script development for audio ads.
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Custom Website Design
Wireframing and mockups.
Branding alignment in design.
E-Commerce Store
Product catalogue setup.
Payment gateway integration.
Responsive and Mobile-Friendly Design
Mobile-first design principles.
Adaptive navigation and visuals.
Landing Page Design
High-conversion page layouts.
CTA button placement optimization.
E-Commerce Website Design
Cart and checkout flow optimization.
Product filtering and search.
Content Management System (CMS) Integration
CMS training for client teams.
Multi-user permissions setup.
Website Maintenance and Updates
Security updates and patches.
Regular content refreshes.
Website Optimisation for Speed and Performance
Image and file compression.
Database optimization.
Cross-browser compatibility testing.
Mobile Optimisation
Mobile page speed improvements.
Tap-friendly navigation.
SEO-Friendly Website Structure
Schema markup implementation.
URL and site hierarchy optimisation.
Google Analytics Integration
Setting up dashboards for tracking.
Campaign performance analysis.
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Marketing Analytics and Reporting
Monthly performance reports.
ROI tracking and recommendations.
Data Analytics
Measuring campaign effectiveness.
Adjusting strategies based on data insights.
Understanding and Optimizing Touchpoints
Customer journey mapping.
Identifying and refining key conversion points.
How we help with Processes.
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Current Systems & Processes Audit: Review existing systems to identify inefficiencies and opportunities for improvement.
Implementation of New Systems: Integrate new tools and processes to streamline operations for efficiency.
Management of Business Operations: Handle daily business logistics, freeing owners to focus on growth.
Development of SOPs: Create standardised procedures to ensure consistency
Project Management: Tools and techniques to ensure deadlines and budgets are met.
Financial Systems: Budgeting, forecasting, and cash flow management.
Technology and Automation: CRM tools, automated marketing, and inventory systems.
Compliance and Risk Management: Legal, regulatory, and safety adherence.
Standard Operating Procedures (SOPs): Documentation and training for consistency and scalability.
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Goal-Oriented Project Management: Oversee business projects to ensure timely completion and achievement of objectives.
Product Launch Support: Provide end-to-end support for launching new products or services.
CRM System Integration & Management: Set up and manage tools to track and convert leads.
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Quarterly Planning Sessions: Review performance, set priorities, and align with business goals.
Fortnightly CEO Meetings: Regular strategy discussions to manage initiatives and maintain progress
Comprehensive Sales Strategy Development: Tailor strategies to align with business goals and target markets.
Sales Funnel Optimisation: Enhance funnels to convert leads into paying customers.
Customer Journey Mapping: Improve the customer experience to boost conversions and retention.
Lead Generation & NurturingTargeted Lead Generation Campaigns: Execute strategies to attract qualified prospects.
Lead Nurturing Programs: devlopment systems for personalized follow-ups.
Sales Team Management & Training: Hire and train high-performing teams.
Performance Monitoring & Reporting: Track and analyze team performance to identify improvements.
Incentive & Commission Structure Development: Design reward programs to motivate and exceed targets.
Customer Retention & Upselling: Customer Retention Strategies: Implement loyalty programs and feedback loops to improve retention.
Upselling & Cross-Selling Programs: Develop strategies encouraging customers to purchase additional products/services.
Business Expansion & New Market Entry Strategies: Create actionable plans for expanding into new markets.
Diversification of Revenue Streams: Identify opportunities to expand offerings and increase income sources.
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Xero & Hubdoc Services
Xero Implementation & Setup: Configure Xero accounts for your business, including a chart of accounts, tax settings, and bank feeds. Integrate Xero with existing business tools for seamless operation.
Hubdoc Integration: Set up Hubdoc for automatic document collection and organisation. Sync Hubdoc with Xero to streamline data capture and bookkeeping processes.
System Elevation: Optimise Xero and Hubdoc workflows to improve efficiency. Train staff on best practices for managing and using these tools.
Employee Portal Implementation: Set up Xero Me for employees to manage timesheets, leave requests, and pay slips.
Employee Training: Guide employees on using Xero Me for self-service access to payroll and HR information.
Setup & Customization: Configure MYOB software tailored to your business needs. Ensure proper integration with existing business processes.
Ongoing Support: Provide troubleshooting, updates, and training for MYOB users.
Transaction Recording: Accurately record all financial transactions, including invoices, receipts, and expenses.
Reconciliation: Match transactions with bank statements to ensure accuracy and compliance.
On Boarding & Commencement of Services
Too often than not clients are keen to get going, below is the standard business practice we follow. However, from time to time we can re shape this to work with specific prioaties and urgencies.
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DISCOVERY & UNDERSTANDING: We deep-dive into your business, assets, and existing systems and processes. We break down the mighty gritty, identify deep-rooted solutions, and set your quarterly goals.
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PLAN & PRIORITISE: Set the calendars, goals and milestones for success! Systems and processes are key to driving that needle forward!
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IMPLEMENT & BEGIN TO VOLUMISE: This is the golden month. You’ll start to feel like you have a grip, and things will become straightforward!
Meetings & Comms.
Communication is a key driver of success. Your time is precious, and so is ours. We're not here to waste anyone’s time.
Our meetings are pre-scheduled, organised, and efficient in delivering outcomes and results.
3 critical meetings go with our service to you and are non-negotiable
The Quarterly Business Review lets us discuss how the meetings and comms are progressing.
A Statement of Works confirms an agreed method of working every quarter.
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Each Friday, we have pre-scheduled 15-minute phone hook-ups. These are weekly checks to ensure we are aware of any changes to your business, ask essential questions, or organise ad hoc conversations. Many clients do this at kids' sports, grocery shopping, or driving.
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Our Meetings are essential opportunities to run through the plan at scale and ensure we're still on track and focusing on what's important. This is where we will change the plan (if required) and run you through anything new we have created. It's essential that these meetings take place and are attended so that delays don't accrue in the project.
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Once a Quarter, we do a Business Review. We look at where we have been and where we are going. Together, we set the services and your priorities for the next three months, discuss progress against our goals, and define any necessary next steps.
At the commencement of each quarter, you will be sent a Statement of Works. This ensures we are on the same page and working towards a common goal.
This document is then signed by both VC and the Client.
Retainers
Retainers are structured at the minimum hours at $130 per hour and are billed monthly.
This amount is then used to assign tasks to people within the Volumise ecosystem of people.
We're in the business of communication
It's essential that we start our business relationship with openness and trust. Our Terms of Service is for both of us moving forward.
We want to achieve what's mutually best for both parties, now and into the future. The terms in this proposal from Volumise Consultancy PTY LTD confirm your involvement. By signing this document or paying your project commencement fee, we assume you have read and agree to these terms. If you have any questions, please do not hesitate to ask Sarah.
Are you ready to,
Get MORE
from your business
Today
Choose a Package
Essential
Great for owner-operators/ solo entrepreneurs who need specialist BS support
Growth
1 - 3 Employees
This Package suits businesses in their second stage of Growth & Maturity.
Advanced
3 - 10 Employees or Multiple Businesses Entities
This package suits multiple entities under the same trust.
CONNECT WITH US
Project Governance
Communication & Respect - FIRST
Below is a rundown of the Volumise Consultancy team's internal procedure for delivering your project.
Working Group
The project lead will manage the day-to-day client contact and liaison.
Escalation Procedure
Any issues will be handled primarily by the project lead. Any requirement for escalating issues should, in the first instance, be raised to the Head of Client Success, Sarah Pagoda, sarah@volumiseconsultancy.com.au
Keeping on Track: Should our conversations take us off track, getting stuck in the weeds or going on a tangent, we will work to bring the conversation back on track so that time is well-spent and important conversations are had.
Stakeholder Management Expectations: A single client contact is expected to manage their internal stakeholders without requiring Volumise Consultancy participation.
Project Delays: Your goals will be assigned a specific milestone date as outlined in the statement of work (SOW). While we acknowledge that unforeseen issues may arise, Volumise Consultancy will strive to accommodate minor delays whenever feasible. However, if a delay extends past the project milestone date, a new milestone must be agreed to within 5 days. Suppose the delay extends by more than two weeks. In that case, clients may incur additional management costs (minimum $1,000 per month) for each month of extension, reflecting the extra resources necessary to complete the project.
Status Reporting: This will be provided via the scheduled 15-minute phone catchup.
Standard Review Cycle Expectations: Unless otherwise specified, we will provide for one round of review and amendments before sign-off. Any changes or requests received after this review period will require additional scope and budget.
Active Participation: Change can be even more complex when people aren’t working to make it easier. Take time to understand and ask questions. The best, fastest, and most productive actions are where everyone is engaged and participating.
Client Feedback Expectations: The Client will provide timely feedback (a maximum of 7 days) when a task has been completed. Delayed or late feedback may impact other elements or aspects of the project in ways we cannot control, and considerations for additional time will be made and agreed upon.
Change Control
Any change requests or requests for additional deliverables outside this scope of work will be scoped, and the price will be estimated for client approval before commencement. Should any of our conversations touch on additional solutions above and beyond what has been included in this SoW, we will flag it as a potential opportunity to consider once this project has been completed.
Post-Project Support & QA
We will provide a two-week support period upon specific project completion to address any unexpected QA issues.
Project Feedback: We will periodically send you feedback emails. Please take the time to respond; your input is invaluable for our continuous improvement.